Frequently Asked Questions

What fees do you charge?

We typically apply a fixed fee of 6% to most trades. This includes a 0.2% service fee, with the remainder shared among liquidity providers and affiliates. For coins with low liquidity or high demand, an additional fee of up to 10% may apply based on network conditions.

What happens if I don’t send enough?

If you send less than the required amount, your order will be partially filled based on the amount you deposited.

What if I accidentally send too much?

If you send more than the required amount, the excess will be adjusted accordingly.
For refunds, contact support via the link under ‘Chat’, and we will assist you.

What if I send funds to the wrong address?

Unfortunately, transactions to incorrect addresses cannot be recovered. To prevent mistakes, always double-check the recipient address before sending.

Do you ever freeze transactions?

We do not accept stolen funds. In certain cases, we may need to freeze or seize funds if required.

How can I get additional support?

For assistance, email [email protected] or chat with us on wowmonero.com.